REFUND POLICY
Refund Policy
At Dr. Rafiya Zahir’s clinic, we prioritize patient satisfaction and strive to ensure a seamless experience for everyone who visits our website and avails of our services. We understand that plans may change or unforeseen circumstances may arise, requiring cancellation or rescheduling of appointments. To address these concerns, we have developed a comprehensive and customer-friendly refund policy.
Please read the following carefully to understand our terms and conditions regarding refunds.
Applicable Services for Refund Policy
Please note that our refund policy is applicable solely to appointment bookings, such as consultations and routine check-ups made through our website and paid for online. Refunds do not apply to surgical procedures, treatments, or any medical intervention.
We advise customers to carefully review all information regarding their service bookings both upon submitting requests and receiving confirmation emails.
24-Hour Refund Policy
We offer a hassle-free 24-hour refund policy to address cancellations or rescheduling of appointments. You may request a refund up to 24 hours prior to your scheduled appointment. In order to be eligible for a refund, please adhere to the following guidelines:
- Contact our customer support team within 24 hours before your appointment via email or phone to let us know that you wish to cancel or reschedule.
- Provide the necessary information, such as your name, appointment date, and payment reference number for a quick and smooth refund process.
- The 24-hour window provides our staff ample time to modify appointment schedules and manage the needs of other patients.
- Refunds will be processed back to the original mode of payment within 7-10 working days.
Uncovered Refunds and Exclusions
- Unfortunately, we are unable to process refunds for cancellations made less than 24 hours before the scheduled appointment.
- Refunds are not applicable for surgical procedures, treatments, or any medical intervention, once they have been conducted.
- In specifically documented exceptional circumstances, such as medical emergencies, please contact our customer support team for assistance. We may discuss your case individually and consider refund requests on a case-by-case basis.
Patient Confidentiality and Security of Personal Information
Your personal and financial information is of utmost importance to us, and we adhere to strict confidentiality protocols to ensure the security of the data you share with us during the refund process. Read our [Privacy Policy] to understand the measures we have in place to protect your privacy.
Amendments to the Refund Policy
Dr. Rafiya Zahir’s clinic reserves the right to amend or modify the terms of this refund policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting the updated policy on our website. We encourage customers to periodically review our refund policy to stay informed of any changes.
By continuing to access our website and avail of our services, you agree to be bound by the updated refund policy. If you do not agree with the policy changes, you have the option to discontinue using our services.
Refund Policy - Frequently Asked Questions
What services are applicable for refunds?
Refunds are applicable for appointment bookings such as consultations and routine check-ups made through our website and paid for online. It excludes surgical procedures, treatments, or any medical interventions.
What is the time frame for requesting a refund?
You may request a refund up to 24 hours before your scheduled appointment. Contact our customer support team within this period and provide the necessary information for a smooth refund process.
How long does it take to process a refund?
Refunds will be processed back to the original mode of payment within 2-3 working days.
Can I refund for a surgical procedure or medical treatment?
Unfortunately, refunds are not applicable for surgical procedures, treatments, or any medical intervention, once they have been conducted.
What if I want to cancel my appointment less than 24 hours before the scheduled time?
Cancellation requests made less than 24 hours before the scheduled appointment are not eligible for refunds. In specifically documented exceptional circumstances, such as medical emergencies, please contact our customer support team for assistance, and we may consider refund requests on a case-by-case basis.
How can I be sure that my personal information is safe during the refund process?
We prioritize patient confidentiality and adhere to strict security protocols to ensure the safety of your personal and financial information. You can review our [Privacy Policy] to learn more about the measures we have in place.
Will there be any amendments to the refund policy?
Dr. Rafiya Zahir’s clinic reserves the right to amend or modify the terms of this refund policy at any time without prior notice. Any changes to the policy will be updated on our website, and we encourage customers to periodically review our refund policy to stay informed of any changes.
What if I need to reschedule my appointment?
If you need to reschedule your appointment, please contact our customer support team at least 24 hours prior to your original appointment time. Rescheduling will be subject to availability, and we will do our best to accommodate your request.
What if I need to reschedule my appointment?
If you need to reschedule your appointment, please contact our customer support team at least 24 hours prior to your original appointment time. Rescheduling will be subject to availability, and we will do our best to accommodate your request.
Contact Information
If you have any concerns or questions regarding our refund policy, please do not hesitate to contact our customer support team.
